Drop us an email at info@mgco.com for any enquiries and we will endeavour to get back to you as soon as possible.

Please note, our customer service team is based in the UK, and are available 9-5 BST Monday - Friday, excluding bank holidays.

You will receive an order confirmation once your order has been placed. If you believe you have placed an order but not received a confirmation, please contact info@mgco.com .

Once shipped, you will receive a dispatch notification with tracking information.

Please contact info@mgco.com if you would like to change or cancel your order.

Please contact info@mgco.com if your delivery address is wrong and we will do our best to amend this. Unfortunately we are not responsible for delivery issues due to incorrect or incomplete address information.

We aim to despatch all orders within 1-4 days from our UK warehouse. Delivery to the UK takes 1-4 days. For orders to the US, we are currently experiencing longer transit times of up to 10 days. For international orders shipping takes 3-10 days depending on delivery location. More information on shipping can be found in our Delivery page.

Please double check your junk email box and then contact info@mgco.com.

We ship most of our products worldwide subject to UPS's shipping policy. If you can’t find your country at checkout please contact info@mgco.com. All standard UK orders are shipped with DPD Local and Royal Mail, and international orders are shipped with UPS.

Costs are calculated based on the size and weight of your parcel. We often review shipping costs to ensure the fairest price possible.

We don’t offer gift wrapping. All products are carefully packed in tissue or kraft paper.

Yes, gift cards are available to purchase here and can be sent either as an e-card or in the post.

For information on our returns and exchange policy, click here. 

You can find our returns portal here.

We provide shipping labels for UK and US returns. We are unable to offer free returns and a fee will be taken from your refund amount. You can find details of this here.

We are unable to provide return labels for international shipments.

Refunds are normally processed within 5-7 days. Should you experience any delay please contact the team for an update. You can track the status of your refund by following the link in your returns confirmation email.

Personalised or custom items are non returnable and non refundable. We are not responsible for any errors when ordering so please ensure you double check your order before placing.

You can exchange your item for the same product in a different colour or finish within our returns portal. We are not able to offer exchanges for different priced items, so you will need to return your original order and place a new order online if you wish to order a different size or product. For advice on exchanges, please contact info@mgco.com. 

Local customs and duties will be calculated at the checkout for customers shipping to the US and Canada. Customers will however be held liable for any other charges that may occur on delivery.

Orders shipping elsewhere exclude local customs and duties, and customers will be held liable for customs or duties charges.

VAT is included in the cost of a product. VAT is deducted at checkout on International orders shipping outside the UK.

Please see information about our matchbox engraving here.

Many of our products are handmade using organic materials and may vary slightly between orders and have slight differences to images. Should there be any damage to the items in your order when it arrives please email info@mgco.com within 7 days of receiving your order.

To apply for our trade discount, please fill in our online application form. Our trade discount covers our Lighting and Hardware Collections only.

For bespoke and large orders, please contact trade@mgco.com for more information.

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